Depending on where you are located, shipping times may vary. Generally, we ask that you please allow up to 2-4 weeks before your order is shipped. Once shipped, US orders usually take between 2-4 business days to arrive.
At this time DJ ZO Designs cannot offer any returns on custom sneakers because each product is personalized to the customer. If there is a problem with your order, please contact firstname.lastname@example.org">email@example.com to express your concern.
We cannot offer any exchanges on sneaker orders because all each pair is hand-painted and made-to-order. Clothing items can be exchanged for a different size (subject to availability). Customer is responsible for shipping fees both ways of exchanges.
DJ ZO Designs accepts all major credit cards including Visa, Mastercard, American Express, JCB, Discover, and Diners debit and credit cards. Paying through PayPal (no account required) will allow customers to pay with their credit card.
Payments are also accepted through QuadPay, which breaks your payments into monthly installments.
Customers may also pay using Amazon Pay.
If checking out on a mobile device, customers can use their Venmo account to pay.
Each brand of shoes tends to run true to size but some run differently. For example, Women's Adidas tend to run large.
To ensure the proper size, it is recommended that you try on the shoes in a local store that carries the brand you're going to order. DJ ZO Designs is not responsible for improper fit and cannot offer refunds once an order is placed.